Tenant Support

What References Do I Need?

To rent a property we will ask you for:

  • Proof of ID
  • A previous landlord, bank, employee and/or character references to demonstrate proof of income
  • Proof of address
  • Proof of a 'Right to Rent' in England supported using a passport or combination of passport and valid visa.

Who is Responsible for contacting the utility companies after I move in?

As the tenant, you are responsible for setting up accounts directly with the utility companies when you move into your property. At the end of your tenancy, you are also required to relay this information to your suppliers, making sure to provide meter readings at the beginning and end of the tenancy. If your property is managed by Lextons then we will take care of this for you, free of charge.

How Do I Pay Rent?

We will ask you to set up a monthly standing order with your bank.

What Happens if My Rent is Paid Late?

Any problems with rental payments, that may result in late payment, should be conveyed to Lextons Property Management. We will contact you the day after the rent is due and arrears letters will be issued if rent remains outstanding beyond 3 days after it was due. A default fee of interest on late rent is payable at 3% above Bank of England base rate which is applicable if rent is more than 14 days overdue.

How Do I Serve Notice to Vacate My Property?

You will be required to serve notice in accordance with your particular lease agreement by recorded delivery to Lextons or by emailing lettings@lextons.co.uk. Please take care to add a reference to the agreement.

Property Management and Lettings
174 Church Road
East Sussex

When my Tenancy has ended, How will my Payments be ceased?

Please, contact your bank directly to cancel your standing order after the last payment has been made.

What Shall I do with the keys to the property once the tenancy has ended?

Keys should be taken directly to the Lextons office, except when specific instructions have been given by your landlord. Please, make sure all sets are returned and you have obtained a receipt, either on or before the last day of your tenancy.

Please do take note that you will be liable for rent on a daily basis until the keys are returned.

What Costs Should I expect at the end of the tenancy?

Any costs are typically associated with the condition of the property at the end of the tenancy. Any variations in the condition of the property between the check in and check out reports may result in your landlord requesting deductions from your deposit.

What is Deposit Protection?

Your deposit will be protected by the My Deposits Scheme.

In accordance with legislation introduced in April 2007 all deposits being paid by a tenant for an Assured Shorthold Tenancy must be registered with a recognised deposit protection scheme within 30 days. Lextons will register the deposit on your behalf, if instructed to do so by your landlord.

When Will My Deposit be Returned?

Once we have conducted the check-out procedure, the property has been sufficiently cleaned and Lextons have received instructions from the landlord, the money will be returned to your account, minus any agreed deductions.

Usually this will take 10 working days, but normally no more than 28 days.

Please contact Lextons directly if you have any further questions.

How Do I Renew My Contract?

If you would like to renew your tenancy, please inform us two months prior to the end of your contract. This is to allow sufficient time to carry out all relevant administration. Contact lettings@lextons.co.uk for more information.

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Knowing what your property is worth may help you make those long-term decisions, we are happy to help.

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