Services

Our Fee Structure

We have laid out our fee structure at Lextons clearly and in a straightforward manner to show how simply Landlords are able to spread the cost of our commission over the duration of the tenancy.

We have a vested interest in finding the right tenant, in that our commission is deducted from the rent to enable our Landlords to start receiving an income for their property as soon as the tenant has moved in.

As part of our company’s policies, we aim to go above and beyond the protection measures required by Law. We achieve this by being members of The Property Ombudsman and adhering to their Codes of Practice. Our clients can rest assured that there is a fair redress available in the unlikely event of an unresolved dispute involving our agency.

Instructing Lextons

  • Speak to a member of the Lextons team directly via email or phone
  • Read through and sign the Terms & Conditions
  • Create a payment account to receive rent
  • It is central to Lextons ethos not to request any fees upfront

Marketing your property

  • The team at Lextons are highly proactive and will call our database of fully qualified tenants
  • Through Lextons, you will have access to tenants placed by the world’s most respected companies
  • Your property will be listed on all major property portals, which includes: Rightmove, Zoopla, On the Market and Prime Location
  • Potential tenants from our high quality database will receive specifically targeted email alerts
  • Registered tenants will receive priority property alerts
  • Your property will be given a tailored social media plan
  • Depending on your selected package, for an additional cost, an appointment will be organised for a professional photographer to take photographs of your property and produce a floorplan
  • You will receive a preview of the property description and photography to approve before it is launched onto any online portal
  • With your permission we are able to authorise key release to any third-party supplier
  • There is the option to upgrade your package to our Full/Premium Management services.

Qualifying the Tenant

  • Lextons will verify the identity of all adult tenants
  • Tenants references will be requested and collected
  • We will conduct thorough ‘Right to Rent’ checks
  • Prior to the tenant’s move-in date, we will ensure direct debits are set up
  • For the additional cost of £50.00 we will carry out an in-person pre-tenancy property check

Legal compliance

We will ensure all Anti-Money Laundering and government imposed regulations are correctly adhered to by:

  • Obtaining, verifying and securely uploading your identification documents and proof of address
  • We will verify and upload an existing Energy Performance Certificate or for an additional cost we can order a new EPC to be carried out (this cost is included for our Premium Managed landlord)
  • Lextons will organise a Gas Safety Certificate and under the Premium Management package the cost will also be covered for you
  • We are able to organise a new Portable Appliance Test
  • We are able to organise a new Electrical Installation Condition Report
  • We will check and confirm the number of smoke and carbon monoxide alarms in your property
  • We are able to offer advice as to whether your property requires additional smoke or carbon monoxide alarms, which we will order at an additional cost
  • Lextons are able to arrange the professional cleaning of your property
  • We will organise a check-in report and the cost of this is included in our Premium Management service

Accompanied Viewings

  • All viewings of your property will be accompanied by a member of the Lextons team
  • You will receive regular updates of booked in viewings
  • We will ensure to provide you with accurate and honest feedback from potential tenants about your property

Receiving An Offer

  • A dedicated Lextons negotiator will be appointed to your property to attain the best possible price for you

Financial Management

Unless you are simply using Lextons to find you a suitable tenant we will:

  • Be responsible for the rent collection for your property and will ensure it is transferred into your account within three working days from receipt of rent
  • You will be notified of any outstanding rent
  • Lextons will provide you with accurate: tax statements, VAT statements and extra work statements, if you have chosen to have your property managed by us.

Deposit

  • All deposits will be logged with a Tenancy Deposit Protection (TDP) Scheme

Communication

  • We will keep track of your properties deposit release negotiations
  • As part of our Premium Management package we are able to provide you with access to a 24/7 emergency helpline

Property Maintenance

Lextons can carry out several actions to ensure the upkeep of your rental property's maintenance, including:

  • We will raise a change in occupancy request for your property
  • We will add utility companies for your property
  • We will add utility meter serial numbers
  • We will add warranty details of all appliances

Tenancy Renewals & Property remarketing

When it comes to tenancy renewals and remarketing your property after a tenancy has ended Lextons will make the process and easy as possible for you by:

  • For existing tenants of managed landlords we will negotiate rent increases
  • We will produce and obtain new signed contracts online for both you and your tenants
  • We will discuss with you remarketing the property to find new tenants
  • We will assist you with increasing your investment portfolio by offering honest and knowledgeable advice.

 

Landlord Service Breakdown Introduction Only Rent Management Service Full Management Service Premium Management Service
Market Appraisal
Comprehensive Marketing
Arrange for professional photography and floor plan to be drawn up      
Tenant selection, introduction and references 
Cost of tenant references      
Drawing up of AST agreement
Deposit lodged with TDP scheme
Arrange Inventory & schedule of condition    
Cost of inventory and schedule of condition      
Notify utilities at beginning and end of tenancy    
Validation of maintenance requests prior to instructing contractors    
Arranging free estimates for work from our fully vetted and qualified contractor network (or yours)    
Arranging routine repairs and maintenance under agreed amount    
All emergency (unsocial hours) maintenance dealt with 24/7 365 days a year    
Monthly rent collection, statements and payment to you (the landlord) within 3 working days  
Rent chasing/credit control via our rent arrears process  
Non-resident landlord Quarterly and Annual returns - retain tax and pay HMRC in respect of all NRL. Also includes the completion of quarterly and annual paperwork for reporting to HMRC    
Annual return - under paragraph 18 of schedule 23 of Finance Act 2011    
Invoice payment to suppliers/contractors  
Arrange payment of service charge/ground rent (if applicable)  
Arrangement of Gas Safety Certificates, electrical safety and EPCs    
Cost of Gas Safety Certificates, electrical safety and EPCs      
Arrange check out inspection    
Cost of check out inspection      
Arrange professional clean at end of tenancy    
Negotiate renewal with tenant and ensure documentation signed (Does not include rent review)    
Deposit negotiations between both parties and return of any monies due    
Adjudication of dispute (if any)    
End of tenancy process    
Annual rent review    
Arrange routine inspection(s) and the subsequent booking and reporting of the findings to landlord    
Cost of routine inspection(s)      
Serve section 21 notices    
Service section 8 notices      
Advice on property locally and assistance in sourcing

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